To answer buyer questions after hours, put a 24/7 AI concierge inside your virtual tour that answers from your own property information and asks each visitor for their contact details before the tour starts. The buyer gets answers at 11pm on a Sunday, and your team starts the next morning with a named lead and a summary of what they asked. This guide covers why after-hours questions matter, how Path handles them and a simple morning routine for your sales team.
Why buyers ask their questions after hours
Most people look at homes when they have free time. That means evenings after work, weekends and late at night once the kids are asleep. Buyers relocating from another city or country are often browsing while your office is closed.
Those are the moments when questions come up. What are the HOA fees? How far is the nearest school? Is the second bedroom big enough for a desk? If nobody answers, the buyer either sends a form and waits, or moves on to the next listing.
A form that says "we will get back to you" is better than nothing. The trouble is that by the time someone replies the next day, the buyer has lost the thread of what they were looking at, and some have already found an answer somewhere else.
What a 24/7 concierge does differently
An AI concierge answers the question in the moment, while the buyer is still looking at the home. Path's concierge is called Ella, and each property can set its own agent name and voice. Buyers can type a question or hold the mic and talk, and the guide can narrate as they move through the tour.
Ella is available 24/7 in 42+ languages. A buyer abroad can pick their language from the language picker and ask in their own words at whatever hour suits them. Our guide to what an AI concierge for real estate is goes deeper on how it works.
Buyers can also choose a guided tour, where the concierge walks them room by room and asks discovery questions about their intent, household, timeline and priorities. That gives your team the kind of context a good sales agent would collect on a first call.
Where the answers come from
An after-hours assistant is only useful if its answers come from your information. In Path, each property has its own knowledge base built from four sources.
Your website: Path reads the property's website when you set it up.
Your documents: you can upload a property details file with facts, specs and policies.
Your instructions: Custom Instructions let you tell the concierge what to say, what to stress and what to avoid.
The neighborhood: Path looks up nearby places on Google within 5 km of the address, such as schools, parks, gyms, transit and airports, and can pin them on a map with walking and driving times.
If the knowledge base does not have an answer, the concierge can fall back to a web search. The prompts tell it never to make up information or invent a number, and every tour shows a short note that AI may provide inaccurate information and important details should be verified.
Capture the buyer before the tour starts
Answering questions at night only helps your pipeline if you know who asked them. Before a Path tour opens, the visitor enters a name, a valid email and a valid phone number and ticks a consent box saying their information will be shared with the listing agent.
That step turns an anonymous late-night visit into a person your team can contact in the morning. Our guide to following up with virtual tour visitors covers what to do next in more detail.
If the buyer is ready to see the home, they can use Book a viewing from the tour menu. It opens your scheduling link, such as Calendly or Acuity, or sends your team a meeting request by email, and the buyer gets a confirmation. A buyer browsing at midnight can pick a time without waiting for anyone to wake up.
What your team sees the next morning
Path sends the property owner a new visitor alert email after a visitor's first interaction, with their details and a summary of the conversation. You can switch these alerts off if you prefer.
In the dashboard, Visitor Profiles shows each visitor's full conversation history and a 0-100 Conversion Score that adds up engagement, recency and the buyer profile they shared. That makes it easy to see who to call first.
The buyer gets something too. When the chat ends, Path emails them a summary of the key points from their tour, so they have a record of what they learned when your team reaches out.
Over time, Property Insights shows the questions people ask most and where visitors come from, including how many are domestic or international. That helps you see how much of your traffic arrives from other time zones. Sales teams at developers and brokerages can see how this fits their own process on those pages.
A simple morning routine for your sales team
After-hours answers work best when the team has a set routine for the next day. Here is one you can copy.
Read the overnight alerts: start with the new visitor alert emails that came in since you closed.
Sort by score: open Visitor Profiles and look at the visitors with the highest Conversion Score first.
Read before you call: skim each buyer's conversation history so your first call picks up where the concierge left off.
Confirm viewings: reply to any meeting requests and confirm times quickly.
Fill the gaps: if buyers asked something the concierge could not answer well, add the answer to the property details file or Custom Instructions.
The last step matters most. Every after-hours question tells you what buyers want to know, and each fix means the next buyer gets a better answer.
Frequently asked questions
Can an AI concierge answer buyer questions at night and on weekends?
Yes. Path's concierge, Ella, is available 24/7 inside the tour and answers by voice or text in 42+ languages.
How does the concierge know the answers?
It answers from a knowledge base built from your website, your uploaded property details, your Custom Instructions and nearby places from Google. If none of those has the answer, it can fall back to a web search.
Will I know who asked questions overnight?
Yes. Visitors enter their name, email and phone before the tour opens, and their conversations are saved in Visitor Profiles.
How does my team find out about a new after-hours visitor?
Path emails the owner a new visitor alert after the visitor's first interaction, with their details and a conversation summary. A weekly digest of top visitors is also available by email, SMS or both.
Can buyers book a viewing after hours?
Yes. Book a viewing opens your scheduling link or sends a meeting request, and the buyer gets a confirmation.
See after-hours answers in a live tour
Book a 30-minute demo and we will walk through a live tour, the questions a buyer can ask at any hour and what your team receives the next morning. You can also try a demo tour first.
See what buyers ask inside your virtual tours
Path answers buyers 24/7 in 42+ languages, scores their intent and tells your team who to call first.
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